Care & guarantee
Warranty, Protection & Maintenance
Built to last, and backed in writing. Look after your Fermob the way Fermob recommends and it will hold its colour and its structure.
The guarantee
What is covered, and for how long
By following Fermob’s guidelines for protection and maintenance, your outdoor furniture stays beautiful and functional for years. That is what the warranty is designed to protect.
Structural warranty
Furniture will remain fit for the purpose it was designed for. Covers all functional aspects of the product: welding, fasteners, rivets and folding mechanisms.
Ageing warranty
Covers premature ageing of the finish beyond the normal, gradual change you would expect from a product living outdoors year-round.
Lighting & accessories
Lighting and accessories carry a one-year ageing warranty rather than two.
Textiles are covered separately
- Acrylic and PVC textiles are guaranteed against UV damage, abrasion, mould and tearing.
- Reticulate foam fillings are not guaranteed against mould.
- Our collection is made from weather resistant materials. Caring for your product is important to maintain the product’s lifespan.
Two things every claim needs
The warranty begins from the original purchase date and is at the manufacturer’s sole discretion.
Any claim must be supported by the purchase receipt and photos of the fault.
Exclusions
What is not covered
Careless treatment or misuse can cause damage that falls outside the five-year structural warranty and the two-year ageing warranty.
Damage & misuse
- Damaged, converted or modified furniture.
- Furniture not used as per Fermob’s recommendations. See the maintenance guides below.
- Any damage arising from insufficient care, or from failure to follow the supplied instructions for receiving, assembling, using, maintaining and storing furniture.
- Rings or stains undeclared when unpacking, including stains caused by humidity retention combined with heat.
Natural ageing & wear
- General wear and tear, or natural fading of the materials used.
- Any change in the visual appearance of wood directly linked to ageing. Wood is a living material and its surface changes naturally over time.
Corrosion
- Corrosion originating from scratches or abrasions caused by general wear and tear, which cannot be removed by standard cleaning and maintenance.
- Minor spots of rust under table tops and seats, or on bases. These are a natural outcome of the material and can be treated with the maintenance products below.
- Corrosion of steel furniture (including stainless steel furniture) as a result of use in a coastal environment.
Lighting
- Lighting repaired using components not supplied by Fermob, or repaired without following Fermob’s instructions.
- Lighting used in a way Fermob does not recommend. Exclusions for changes in appearance are the same as for furniture.
Textiles & fillings
- Reticulate foam fillings are not guaranteed against mould.
- Acrylic and PVC textiles are covered: guaranteed against UV damage, abrasion, mould and tearing.
Living by the coast?
- Fermob offers an anti-corrosion treatment on its steel products as an optional extra.
- Vulnerable areas are rims under tabletops, air gaps, tubular parts, areas subject to friction such as folding mechanisms, and areas that have been welded or laser cut.
- It is applied at the factory, so it has to be requested when you order. It adds to the lead time and carries a price supplement, so ask us for a quote.
- Already have the furniture? The Anti Rust Spray below treats existing spots.
Maintenance
How to care for each material
Fermob publishes step-by-step guidance for each material it uses, plus repair instructions for the parts that wear.
Care products
Everything you need to keep it looking new
Scratches, rust spots and marks are all repairable, and the exclusions above are exactly the things these products fix.
Touch-up paint, matched to your exact colour
Precision paint that covers scratches in the exact colour of your furniture. Available in all 25 Fermob shades.
Touch up Pen (15g)
Precision paint pen. Covers scratches in your exact colour.
$40.00
Touch up Spray (150ml)
Aerosol can. Covers 0.5 to 0.6 m² for larger areas.
$50.00
Anti Rust Spray
For the minor rust spots under tops, seats and bases.
$40.00
Multi Purpose Cleaner (500ml)
Fermob’s own cleaning product, 500ml.
$110.00Covers & spare parts
Warranty claims
Think something is wrong? Here is what happens next.
- Find your receiptEvery claim must be supported by the original purchase receipt. If you bought from us, we can look it up.
- Photograph the faultA shot of the defect. Photos are required before a claim can be assessed.
- Email us bothWe lodge it with Fermob in France. Claims are assessed at the manufacturer’s discretion.
Not sure whether it is a warranty issue?
Send us a photo anyway. We would rather look than have you guess.
bonjour@fermobsydney.com.au