Terms & Conditions

We would like to provide you with some very important information regarding any purchases. Please read the below information carefully as it concerns the general conditions of sale in relation to your order.

Terms –  For commercial trade orders 50% deposit is required for the order to proceed and the remainder prior to delivery. With residential and online sales for goods not in stock, a 50% deposit is required with the remainder paid prior to delivery. If goods are in stock, full payment is required at placement of order. No release of goods is permitted without full payment, unless prior arrangements have been made with management.

Quotations are valid for 30 days.

Special materials / Nonstandard / Sale items

Any product in a custom colour or custom upholstery may require a larger deposit.

Cancellation or Returns Policy.

Please be sure you have taken the time to consider your purchase. Custom & Indent orders from France are unable to be refunded or credited once the deposit or payment has been received. If the product is an in stock item, you can return it in original condition and packaging and you will be issued with a credit note to be used in store. Damaged, used or sale items or customised goods cannot be returned. Placing an order with us is an acceptance and agreement to these terms:

Claims and missing parts will not be recognized unless made within 30 days of the invoice date – photos need to be sent to bonjour@fermobsydney.com.au.

Availability & Lead times

Lead times are given in good faith however,  there may be instances where unforeseen delays may impact these times. The lead times may vary due to factory workload, shipping, customs and freight. Lead times are quoted from the when the deposit has cleared.

Delivery & Installation

Deliveries are carried out during business hours from Monday to Friday (unless otherwise noted on the quotation). After-hours delivery will incur an additional fee. While delivery dates may be requested, these are offered as a guide only. The purchaser agrees that while every reasonable effort will be made to achieve these dates, the seller will not be held liable for any claims arising from delays. Some items will require self-assembly, if you require a quote for assembly and delivery please let us know.

Products supplied by Fermob Sydney that are installed incorrectly will not form part of any claim if the product is compromised or damaged.

Ownership

Ownership of goods remains with Fermob Sydney until payment has been received in full.

Warranty

Warranties will vary from product to product. The warranty does not cover damage caused by unreasonable or incorrect use, normal wear and tear or failure to provide proper care and maintenance. Warranty does not cover sale or clearance items. Please visit our website for detailed information on maintenance.

Storage

Fermob Sydney is not able to accommodate storage of your order. If you are unable to accept your delivery, we will need to find a suitable storage facility at your cost.