Shipping & returns
Shipping and Return Information
We ship Fermob products Australia-wide.
Delivery
Four ways your order can reach you
Shipping prices for online orders outside of Sydney Metro will be calculated prior to confirming your order’s delivery. One of our team will be in touch.
Delivery
Sydney Metro customers have a set $40.00 delivery on small residential orders only. Drop-off service.
Premium
If your order is more complex and you require assembly, placement and removal of rubbish we will be in touch with a cost, as it may require a 2-person delivery.
Commercial, trade or white glove
To be quoted based on scope.
Remote regional
Should you live in a remote regional area of Australia you will be prompted to contact our office for more information.
Organising your own shipping
- If you wish to organise your own shipping and collection from either our warehouse or showroom (depending on the order), please select on website or email us directly.
- We use a variety of couriers and freight companies based on the goods ordered and your location.
- If you feel the delivery price is not correct, please get in touch so we can look at other options.
From our warehouse
When shipping your order from our warehouse we endeavour to deliver your goods promptly and at the lowest possible prices.
We take care to package your orders to ensure they arrive safely.
Timing
Delivery timing
A few business days
If the item is in stock, in most cases it will be dispatched a few business days following receipt of payment.
14 to 18 weeks
Items on back order from France take approximately 14-18 weeks. If your item is not in stock we will contact you and confirm the lead time.
There may be a stock order on the way
There may be a stock order on the way which we can allocate, so this time may be shortened.
Assembly
- Delivery of items that require assembly will be delivered to you unassembled unless noted. All instructions are in the box.
- Assembly is noted on the relevant products on the website.
- If you would like a product assembled prior, you will need to contact us.
Ask about assembly
Contact us so we can discuss your needs and the costs for assembly and delivery, and provide you with a specific quotation.
bonjour@fermobsydney.com.auOn delivery
Damages
- Check the cartons carefully on delivery Raise any packaging damage with the driver on site.
- Notify us as soon as possible, with photos Send them to bonjour@fermobsydney.com.au.
- Unpack the product and check it Take the product out of its carton and check it for any damage.
- Retain all packaging Keep it until you have checked and/or assembled your furniture.
Why the packaging matters
Retaining it gives us our best chance to resolve any issues with delivery companies and to arrange any replacement parts or replacement product with Fermob France. We keep a range of spare parts here in Sydney, so it could be an easy part to post to you.
Returns
Returns
We hope you are completely satisfied with your Fermob order, however we cannot accept returns for change of mind.
How returns work
- Returns are only possible if Fermob Sydney is notified no more than 5 days after delivery.
- We ask you to view all products at the time of delivery to ensure you are completely satisfied with the quality of the items purchased.
- We also ask you to view all items collected from our showroom and warehouse prior to leaving.
- All product returns are at the discretion of Fermob Sydney.
- Any delivery charges are non-refundable once delivery has occurred.
Clearance items
- Products sold as seconds or fbss-ex floor stock.
- Discontinued products or colours.
- Products that have a defect where this has been drawn to your attention prior to purchase.
- These are non-refundable.
Cancellation
Order cancellation
Should an order be cancelled after production with Fermob has commenced, your deposit is non-refundable on the cancelled item.